Healthcare Apps Need to Be Accessible to Every Patient
Patients increasingly rely on mobile apps to access healthcare services, communicate with providers, complete questionnaires, view results and manage their care.
- Senior mobile and web engineers
- Human expert review
- Code-level development support
- VPAT / ACR support
- iOS / Android / web platforms
Patient-critical journeys
Accessibility Can Affect Patient Access and Quality of Care
When digital healthcare services are inaccessible, patients can be prevented from accessing important information, completing essential tasks or managing their healthcare independently.
For organisations serving patients in the EU, accessibility is becoming an increasingly important regulatory, operational and patient-experience requirement.
The challenge for many healthcare organisations is understanding where accessibility barriers exist and how they affect real patient journeys. Our audits identify accessibility issues across critical patient-facing journeys, helping organisations reduce barriers, improve usability and create more inclusive healthcare experiences.
Accessibility barriers can impact:
- Patient registration and onboarding
- Appointment booking
- Healthcare questionnaires
- Test results and medical records
- Messaging and communication
- Telehealth services
- Payments and billing
- Medication and treatment management
Book your free review
Within 7 days, we'll perform a high-level review of your app and user journeys, highlighting potential accessibility concerns, EAA risk areas and opportunities for improvement. You'll leave with practical insights and a clear recommendation for next steps.
Designed for Patient-Critical Journeys
- Patient-focused accessibility reviews
- Healthcare and questionnaire expertise
- Audit and remediation services
- iOS, Android and cross-platform expertise
- Real-device and assistive technology testing
- Supports product, engineering and clinical teams
Accessibility Supports Better Patient Outcomes
Healthcare should be accessible to everyone. Users may rely on assistive technologies such as VoiceOver, TalkBack, hardware keyboards, voice control or larger text settings to access healthcare services independently.
Many healthcare users experience changes in vision, mobility, hearing and cognition as they age. These changes can make common digital tasks such as booking appointments, completing forms, viewing results or managing prescriptions significantly more difficult.
Accessible healthcare applications help ensure that patients can continue to access essential services independently, regardless of age, ability or the technology they rely on. By removing barriers, healthcare organisations can improve patient outcomes, reduce support burden and create more inclusive digital services for everyone.
Experience in Healthcare and Regulated Environments
Our team has delivered digital products and mobile applications across healthcare, financial services and other regulated sectors where privacy, security and governance are critical.
We understand the challenges of working with sensitive data, controlled environments and complex stakeholder groups. Accessibility improvements must fit within existing governance, clinical and engineering processes, which is why our approach is designed to minimise disruption while delivering measurable improvements.
By combining accessibility expertise with extensive mobile engineering experience, we help healthcare organisations create digital services that are more inclusive, more usable and better aligned with the needs of every patient.
Frequently asked questions
Why should healthcare teams prioritise mobile accessibility now?
Patients increasingly rely on portals and smartphone health apps for records, results and decisions, and healthcare digital-accessibility expectations increasingly reference web content and mobile apps.
Can you audit patient portals as well as apps?
Yes. We can cover patient-facing app and portal journeys so the team does not have to split scope across vendors.