Banking Apps Need to Work for Every Customer
Consumer banking and fintech apps serving customers in the EU are subject to accessibility requirements under the European Accessibility Act.
- Senior mobile and web engineers
- Human expert review
- Code-level development support
- VPAT / ACR support
- iOS / Android / web platforms
Regulated mobile journeys
Accessibility can affect procurement, governance and customer trust.
The European Accessibility Act places accessibility obligations on consumer banking services, while procurement teams, governance functions and regulators increasingly expect organisations to demonstrate how digital services can be used by people with disabilities.
The challenge for many organisations is not knowing whether these risks exist, where they exist, or how significant they are.
Our audits provide a clear picture of accessibility risk across critical customer journeys, allowing stakeholders to make informed decisions about prioritisation, remediation and future releases.
Accessibility barriers in authentication, account access, payments and customer support journeys can create:
- Compliance and regulatory risk
- Procurement challenges
- Customer complaints
- Reputational damage
- Increased support costs
- Reduced customer trust
Book your free review
Within 7 days, we'll perform a high-level review of your app and user journeys, highlighting potential accessibility concerns, EAA risk areas and opportunities for improvement. You'll leave with practical insights and a clear recommendation for next steps.
Designed for regulated environments
- Security-conscious delivery
- Supports internal governance processes
- Works with controlled repositories and release workflows
- Audit and remediation services
- iOS, Android and cross-platform expertise
Delivered in Highly Regulated Sectors
Our team has experience delivering mobile applications and digital products across financial services, healthcare and insurance, where security, privacy and compliance are critical.
We understand the challenges of working within regulated environments and can support accessibility improvements through existing governance processes, engineering workflows and release controls, ensuring accessibility becomes part of your delivery process rather than a disruption to it.
Frequently asked questions
Does the EAA cover banking apps?
The EAA covers consumer banking services. Whether a specific app or feature is in scope depends on the service context and jurisdiction, but banking is one of the clearest named sectors.
Can you assess login and MFA accessibility?
Yes. Authentication, re-entry, error handling, focus order and accessible status messaging should be part of the audit because they are often the point of failure in regulated journeys.